![]() Hello, I'm sorry you have left us another 1-star review based on our email communication with you last night. Please understand that we have not only lost the stock but also refunded you in full. This is what the owner sent me an email last night: I just wanted to follow up and ask if you could please kindly remove the negative review you have left with us on Trust Pilot? We are small business of less than 10 people, and you may not understand the impact a negative review can have on a small business and the families it supports, let alone the mental health of those who work tirelessly behind the scenes to try and assist customers wherever possible. The owner got back to me straight away after saw my review and offered me a full refund as they couldn't track my parcel which it seemed lost in the end. I never asked about a full refund I would be happy to wait as long as they could track my parcel. The owner keeps sending me an email to delete my review without taking my fair feedback as she thinks it's negative which I only wrote about the FACT that there is no way to contact them if they don't reply to the emails. Thank you again for your feedback, if we can help further please feel free to reach out to us via email. We are so sorry to disappoint you, but please be assured we take full accountability for this error on our part, and offered two solutions for you. :-) I do hope this addresses your concerns, we have done our very best to make this right for you and to ensure our error could be rectified as easily as possible. We will be sending you the correct dress for free when it's restocked. I have checked your order notes and this is what we will be doing, even though we did not hear back from you regarding this. We explained this on a couple of occasions to you via email, that we would refund you or alternatively, you could keep the dress you had worn, and we would send the correct style to you for free at no additional cost. You emailed us on 14 March and we replied the same day, explaining that unfortunately it was a warehouse allocation error, and even though you had worn the dress, we were more than happy to send you a prepaid returns label to send it back to us for free for a refund. ![]() Please understand that as advised by email to you, we did not receive your original email you sent to us on the Sunday. Hi Nicole, thank you for your feedback and I am sorry to read your concerns.
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